All sales are final and returns are not accepted. If the item is defective, it will be replaced and a new one will be sent out to the same shipping address specified. Special Order items cannot be returned. All Sales are deemed final after payment. In the case of shipping damage, please call our shipping department at 773-677-8956 and we will fix the problem by ordering the same item and shipping promptly. Once our parts leave our facility, no returns are accepted as parts are not salable as new. Items are shipped via UPS, FedEX, and USPS. Tracking numbers are updated via email. In the case of special orders, emails will be sent out weekly to keep the customer updated about their order.
Where Are You Located?
We are located in Atlanta, GA
Can I Pick Up The Part Locally?
Yes. We are more than happy to offer local pickups. Direction can be found on the bottom of this Privacy Policy.
Where Is My Tracking Info?
As soon as an item leaves our facility, we update both the customers email & customer account with a tracking number. Tracking is done via UPS, FedEX and USPS . If a tracking number is not seen within 3 days, please message or call us and we will be happy to send you a tracking number for your order.
Do You Combine Shipping?
We are more than happy to combine shipping for our customers. Just give us a call before placing your order and we can save you the money and hassle!
How Soon Can I Expect My Order?
Stocked items are shipped either the same day or in 1 business day and a tracking number is provided. In the case of special orders: invoices clearly show the expected date of the arrival of the item. If you have further questions about your special order status, please call 773-677-8956.
Can You Order Obsolete Klockner Moeller Items?
Yes. From obsolete Moeller NZM Breakers, Moeller handles, relays to anything that you need. We strive hard in locating the item that meets your needs. We can usually get most obsolete Moeller items.
I Do Not See A Part Listed, Do You Have it?
We are updating our website constantly, so if you do not see a particular part, just give us a call and a sales rep can further assist you.
Is shopping online with us secure?
Yes, online shopping with us is both secure and private. In addition, we have implemented stringent security procedures to ensure that your information is protected. All information that you provide is encrypted for security. We do not store credit card information.
What payment methods do you accept?
We accept all major credit cards, including VISA, MasterCard, Discover and American Express, PayPal and ACH. We also accept checks.
How do I check the status of my order?
You will be emailed tracking information, along with your sales receipt within one business day of your order. If you need immediate assistance with your shipment, you can always reach our shipping dept. at 773-677-8956.
What If I have questions about my order?
You may call our customer service dept. seven days a week to discuss your order at 773-677-8956, we look forward to hearing from you.
Our Location :
Local Pick Up: PLC Industries
365 Saint Marys LN NW
Marietta, GA 30064
Phone: 773-677-8956
